Shipping policy

Last Updated: July 25, 2026

Zornava LLC works to process and ship orders promptly and accurately. This Shipping Policy explains our current processing, delivery, tracking, and order-resolution procedures.

1. Where We Ship

Zornava currently ships to eligible addresses within the United States.

Available shipping methods and any geographic restrictions will be displayed during checkout. We do not currently offer international shipping.

2. Order Processing

Orders are generally processed Monday through Friday, excluding federal holidays.

• Orders placed before 12:00 p.m. Eastern Time typically ship the same day or the following business day.
• Orders placed after 12:00 p.m. Eastern Time typically ship within one to two business days.
• Orders placed on weekends or holidays begin processing on the following business day.

Processing estimates are not guarantees. Orders may require additional processing time during product launches, promotions, holidays, unusually high order volume, inventory interruptions, or fraud-prevention reviews.

You will receive an order-confirmation email after checkout and a separate shipping-confirmation email when your order has been fulfilled.

3. Delivery Estimates

Estimated transit times after carrier pickup are generally:

• 3–5 business days (Standard Shipping)
• 2–3 business days (Expedited Shipping, when available)

Processing time and carrier transit time are separate. Selecting expedited shipping shortens the estimated carrier transit time but does not necessarily eliminate order-processing time.

Delivery dates shown during checkout are estimates and may be affected by carrier delays, severe weather, holidays, service interruptions, or other circumstances outside Zornava’s reasonable control.

If we cannot ship an order within the period represented at checkout or otherwise required by law, we will provide any notice, cancellation option, or refund required by applicable law.

4. Shipping Charges and Promotions

Applicable shipping charges are calculated and displayed before checkout is completed.

Free-shipping offers may be subject to minimum purchase amounts, promotional periods, geographic limitations, or other requirements disclosed with the offer. Free-shipping eligibility is determined after discounts and before applicable taxes unless otherwise stated.

Expedited shipping charges are nonrefundable after an order has shipped.

5. Tracking Information

When your order ships, we will send tracking information to the email address provided at checkout.

Tracking activity may take up to 24 hours to appear after the shipping label is created. A shipping-confirmation email does not necessarily mean the carrier has already scanned or taken possession of the package.

6. Order Changes and Cancellations

Contact support@zornava.com as soon as possible if you need to change or cancel an order.

We cannot guarantee that an order can be modified or canceled after it has been submitted. Once an order has entered fulfillment or been transferred to a carrier, it cannot be canceled and must be handled under our Return and Refund Policy.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please verify the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting an order.

If you notice an address error, contact support@zornava.com immediately. We will attempt to help, but address changes cannot be guaranteed after fulfillment begins.

Zornava is not responsible for delivery problems caused by an incorrect, incomplete, or undeliverable address supplied by the customer. If an order is returned to us because of an address problem, refusal, or unsuccessful delivery, any refund may be reduced by the original shipping charge and any carrier return fees, to the extent permitted by law. Additional shipping charges may apply if the customer requests reshipment.

8. Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Verify the shipping address on your order.
2. Check all entrances, mail areas, parcel lockers, and other delivery locations.
3. Ask household members, neighbors, front-desk staff, or building management.
4. Allow 24 hours because some carriers complete delivery shortly after recording the initial scan.
5. Contact the carrier using the tracking number.

If the package remains missing, contact support@zornava.com promptly. We may ask you to complete a carrier claim, delivery affidavit, police report, or other reasonable verification before a replacement or refund is considered.

A carrier’s confirmed delivery scan does not automatically qualify an order for a refund or replacement. We will review documented cases individually and comply with applicable law.

9. Lost Packages

If carrier tracking does not show delivery and has not updated for an extended period, contact support@zornava.com.

We may need to wait until the carrier’s required investigation or missing-mail period has passed before issuing a replacement or refund. Please retain all order and tracking information while the investigation is pending.

10. Damaged, Defective, or Incorrect Orders

Inspect your shipment promptly after delivery.

If an item arrives damaged, defective, leaking, or materially different from what you ordered, contact support@zornava.com within seven days of delivery and provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping box and label
• Any additional information reasonably requested for the carrier or quality investigation

Keep the product, container, packaging, and shipping materials until we confirm that they may be discarded.

For a verified damaged, defective, or incorrect item, Zornava will provide an appropriate replacement or refund at no additional cost. Do not return a damaged item without first receiving instructions from us.

11. Preorders and Backorders

Products offered for preorder or backorder will include an estimated shipping period on the applicable product page or during checkout.

Payment may be collected when the order is placed. Orders containing both available and preorder items may ship together or separately.

Estimated availability dates may change. If a material delay occurs, we will provide notice and any cancellation or refund rights required by applicable law.

12. Contact Us

For shipping questions, contact:

Zornava LLC
Email: support@zornava.com
Phone: 727-266-1849