Returns and the 60-day guarantee

Return and Refund Policy

Last Updated: October 11, 2026

We want you to be able to try Zornava Replenish properly before you decide whether it is for you.

1. 60-Day Money-Back Guarantee

Use Replenish daily for two months. If it isn't a keeper, email support@zornava.com within 60 days of your first order and we'll refund that order in full.

• No return shipping. You do not send anything back.
• No forms. An email is enough. Include the name or email address on the order so we can find it.
• Opened tubs are covered. Finish the tub, then decide.
• The 60 days run from the date of your first Zornava Replenish order.
• The guarantee covers your first order, once per customer.

2. How Refunds Are Paid

Refunds go to the original payment method. Please allow approximately 5–10 business days after we confirm the refund for the credit to appear, depending on your financial institution.

We do not issue refunds to a different card, account, or payment method.

3. Later Orders and Subscription Renewals

The 60-day guarantee applies to your first order. For orders placed after it, including subscription renewals, email support@zornava.com within one month of delivery. Products that are unopened, factory sealed, and in their original packaging can be returned for a refund of the product price. We will send return instructions by email; return shipping on these orders is paid by the customer, and original shipping charges are not refunded.

4. Subscriptions

Canceling a subscription stops future renewal orders. It does not automatically cancel or refund an order that has already been processed, charged, or shipped.

You can skip, pause, or cancel from your account before the next billing date.

5. Damaged, Defective, or Incorrect Products

If an order arrives damaged, defective, leaking, or incorrect, email us within seven days of delivery with the order number and a photo of the product and shipping box. We will replace or refund it, and you will not pay return shipping.

6. Items Not Covered

The following are not eligible for return or refund unless required by law:

• Products purchased from another retailer or an unauthorized third-party seller
• Gift cards
• Free promotional items

Purchases made from another retailer must be returned through that retailer and are governed by its policies.

7. Refused and Undeliverable Packages

If a refused, unclaimed, or undeliverable package is returned to us, any refund may be reduced by the original shipping charges and carrier return fees, to the extent permitted by law.

8. Exchanges

We do not currently offer direct product exchanges.

9. Misuse of the Guarantee

The guarantee is for trying Replenish once. We may decline a refund where there are repeated guarantee claims, multiple accounts used to claim it more than once, or false claims of nonreceipt or damage. This does not limit any consumer rights that cannot be waived.

10. Contact Us

Zornava LLC

Email: support@zornava.com

Phone: 727-266-1849